Last Updated: July 2026
Jai’s Store stands behind every product we sell. If you are not completely satisfied with your purchase, we make the return and refund process as straightforward as possible.
365-Day Return Window
You may return any eligible item within 365 days of your purchase date. This applies to most products across all categories unless otherwise stated on the individual product page.
Eligibility for Returns
To qualify for a return, items must meet the following conditions:
Items that are non-returnable include perishable goods, personal hygiene products that have been opened, and digital downloads.
How to Initiate a Return
To start a return, contact us through our Contact page with your order number and reason for return. Our team will provide return instructions within 2 business days. Do not send items back without first receiving return authorization.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5 to 10 business days and returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
If you received a damaged or incorrect item, we will send a replacement at no additional cost. Contact our support team with photos of the item and your order details.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item, in which case Jai’s Store will cover the return shipping.
